Errors in EMV Authentication Flows - EMEA

Incident Report for Outseer 3-D Secure

Resolved

Outseer can confirm that the incident which started at 16:08 GMT is now resolved as of 17:50 GMT.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted May 08, 2025 - 18:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 08, 2025 - 17:53 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 08, 2025 - 17:15 UTC

Investigating

Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted May 08, 2025 - 16:42 UTC
This incident affected: EU (2.0 Transactions).