All Systems Operational
US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024
EMEA - Version Release
Completed - The scheduled maintenance has been completed.
Oct 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on October 6, 2024 for the deployment of 3-D Secure version 24.4.

The new User Management application (accessible through the 3DS Portal) replaces the legacy Customer Service Administration application.
• If your user role allows, you can search cases by BIN in Case Management.
• For Processors Only: The FI ID is visible in the Cases List and Transaction Details in Case Management and the FI ID is included in exports to CSV.
• Multiple changes have been implemented to remain aligned with EMVCo specifications.

No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 5, 08:48 UTC
Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
UAT Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT datacenters on October 01, 2024
from 08:00 GMT to 11:00 GMT
During this time, our teams will be performing scheduled database maintenance, and the UAT environment will be unavailable.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 30, 08:47 UTC
Sep 30, 2024

No incidents reported.

Sep 29, 2024
Americas - Version Release
Completed - The scheduled maintenance has been completed.
Sep 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on September 29, 2024 for the deployment of 3-D Secure version 24.4.

• The new User Management application (accessible through the 3DS Portal) replaces the legacy Customer Service Administration application.
• If your user role allows, you can search cases by BIN in Case Management.
• For Processors Only: The FI ID is visible in the Cases List and Transaction Details in Case Management and the FI ID is included in exports to CSV.
• Multiple changes have been implemented to remain aligned with EMVCo specifications.

No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 29, 07:01 UTC
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

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