All Systems Operational

US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Disaster Recovery Switch Over Test – Americas – Scheduled Apr 27, 2025 02:00-03:00 UTC

Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 02:00 GMT and 06:00 GMT on April 27, 2025.

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Mar 26, 2025 - 08:50 UTC

EMEA Replacement of RGI Certificates May 25, 2025 03:00-09:00 UTC

The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.

These actions must be completed by May 25, 2025.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Feb 27, 2025 - 07:45 UTC

Americas Replacement of RGI Certificates May 25, 2025 03:00-09:00 UTC

The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.

These actions must be completed by May 25, 2025.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Feb 27, 2025 - 07:45 UTC
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 19:00 UTC
Update - Please be advised that the new UAT RGI certificates are now active and verified.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 21, 15:54 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 21, 08:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 07:00 UTC
Update - Please be advised that the signed certificate chains are now available.

The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001CuNd/hLc2cGwE.Bgx4QkruGR8czruSzIs18Ewguo2Rh3XV6E

The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001CuM1/cBkF3KbKOXdTR0WHPHdz5OxjYeltIo64ZBvogA8xR4A

Your actions must be completed by April 21, 2025.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 3, 12:04 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on May 13, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 3, 2025. We will enable these certificates within our UAT environment on April 21 and 22, 2025.

EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.

Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.

These actions must be completed by April 21, 2025.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Feb 27, 07:45 UTC
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.