Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on February 16th, 2025
During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 150 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688 Posted on
Feb 03, 2025 - 12:51 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 02:00 GMT and 09:00 GMT on February 23, 2025.
During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 150 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688 Posted on
Feb 10, 2025 - 08:09 UTC
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 04:00 GMT and 08:00 GMT on March 02nd, 2025.
Affected functionality: • The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site. • In order to switch to the Disaster Recovery site, customers need to take the following steps: • Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules. • Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/ • Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688 Posted on
Feb 03, 2025 - 10:23 UTC
Completed -
The scheduled maintenance has been completed.
Feb 5, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 07:00 UTC
Scheduled -
Outseer will be performing scheduled maintenance in our UAT datacenters on February 05th, 2025 from 07:00 GMT to 11:00 GMT During this time, our teams will be performing scheduled database maintenance, and the UAT environment will be unavailable.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Feb 3, 11:04 UTC