All Systems Operational

US Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EMEA Maintenance May 17, 2026 01:00-07:00 UTC

Outseer will be performing scheduled maintenance in our EMEA datacentres between 01:00 GMT and 07:00 GMT on May 17, 2026.

During this time, our teams will be performing scheduled database and network and firmware updates and standard patching for servers. We expect a maximum of 240 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 30, 2026 - 10:43 UTC
May 6, 2026

No incidents reported today.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
Americas Replacement of RGI Certificates
Completed - The scheduled maintenance has been completed.
Apr 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:01 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002dxIP/sT25iCcuTVTlfsxgQwlnFmMh.O_jVNfWMmjq3Nt0.0U.

Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 2, 08:22 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.

Actions are required by your business and are detailed in this link:

https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus

These actions must be completed by April 26.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 15, 14:57 UTC
EMEA Replacement of RGI Certificates
Completed - The scheduled maintenance has been completed.
Apr 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:00 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002dwuD/2QrBhdx2eVw_QaOChIWsdFnCOpXHmycVfKq53qst_TA.

Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 2, 08:22 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.

Actions are required by your business and are detailed in this link:

https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus

These actions must be completed by April 26.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 15, 14:57 UTC
Disaster Recovery Switch Over Test – Americas – Scheduled
Completed - Please be advised that Outseer has completed the Disaster Recovery switch over test for the Americas 3-D Secure service as of 03:41 GMT on April 26, 2026.

3DS 2.0 Authentication Status "U" was returned for all AREQ requests between 02:02 and 02:22 GMT and between 03:25 and 03:40 GMT.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 26, 03:51 UTC
Update - Please be advised that Outseer is now switching back to the Americas 3-D Secure production site. An additional notification will be sent upon completion of this switch.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 26, 03:25 UTC
Update - Please be advised that the Disaster Recovery site for the Americas 3-D Secure service is now active.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 26, 02:30 UTC
Update - Please be advised that Outseer has started our annual Disaster Recovery switch over test for the Americas Based 3-D Secure service.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 26, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 UTC
Scheduled - Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 02:00 GMT and 06:00 GMT on April 26, 2026.

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.

In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/

Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 28, 20:37 UTC
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

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