All Systems Operational

US Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

US Maintenance Jul 26, 2026 04:00-10:00 UTC

Outseer will be performing scheduled maintenance in our US datacentres between 04:00 GMT and 10:00 GMT on 26-07-2026

During this window, our engineers will carry out planned network upgrades and firmware updates. While these improvements are being applied, services will be unavailable for up to 240 minutes. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 08, 2026 - 14:04 UTC

Disaster Recovery Switch Over Test – EMEA – Scheduled Aug 9, 2026 01:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 09, 2026 - 17:22 UTC
Scheduled - Please be advised that Outseer has rescheduled its annual Disaster Recovery (DR) switchover test for the EMEA region's 3-D Secure Services. The test, originally planned for 12th July 2026 between 01:00 GMT and 07:00 GMT, has been postponed and will now take place on 09th August 2026 01:00 GMT and 07:00 GMT

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.

In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk

Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 08, 2026 - 14:28 UTC
Jul 17, 2026
Drop in Online Traffic
Resolved - Following Mastercard's remediation activities, the Directory Server connectivity errors impacting challenge result reporting have been successfully resolved. Transaction monitoring confirms that challenge processing success rates have returned to expected levels of significantly below 1%, with no further recurrence of the previously observed failures. The service is currently operating normally, and enhanced monitoring remains in place to verify sustained stability.

Service recovery was observed at different times across the EU and US regions. Based on platform monitoring and the restoration of normal transaction processing patterns, the effective recovery times have been identified as 16 July 2026 20:00 UTC for the EU region and 16 July 2026 17:00 UTC for the US region.

Recovery was gradual, with error rates steadily declining over time. The resolution times provided indicate when all critical systems and dependencies participating in transaction processing had recovered and monitoring confirmed a sustained return to normal service levels.
Jul 17, 08:32 UTC
Update - We are continuing to monitor for any further issues.
Jul 17, 07:57 UTC
Update - While the original issue has been resolved by Mastercard, we are still experiencing issues with challenges for Mastercard transactions, for up to 2% of the challenges. We have observed that the Mastercard Directory Server is returning connectivity errors when we report the results of the challenges, which is causing those challenges to fail. We are working with Mastercard to resolve these issues.
Jul 16, 16:01 UTC
Update - While the original issue has been resolved by Mastercard, we are still experiencing issues with challenges for Mastercard transactions, for up to 5% of the challenges. We have observed that the Mastercard Directory Server is returning connectivity errors when we report the results of the challenges, which is causing those challenges to fail. We are working with Mastercard to resolve these issues.
Jul 16, 07:49 UTC
Update - We do see signs of recovery at below mentioned timings. Our team remains focused on monitoring transaction performance and will follow up with Mastercard for updates on the root cause, resolution progress, and any additional corrective actions.

EU: 09:07 UTC
US: 08:52 UTC
Jul 15, 10:52 UTC
Monitoring - Mastercard has implemented a solution to the issue identified. We continue to monitor the service to verify normal operation and we will provide a further update within 30 minutes.
Jul 15, 09:11 UTC
Investigating - Our team is continuing to investigate the issue with Mastercard. We will provide a further update within 30 minutes.
Jul 15, 08:53 UTC
Identified - We have confirmation from Mastercard that they have identified the issue and are working on a fix. We are working with Mastercard and will provide a further update within 30 minutes.
Jul 15, 07:59 UTC
Investigating - Please be advised that MasterCard traffic is not reaching our data centre as of 07:01 GMT. Our teams are investigating the incident and we will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 15, 07:23 UTC
Jul 16, 2026
Jul 15, 2026
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026
EMEA - Version Release
Completed - The scheduled maintenance has been completed.
Jul 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on July 5, 2026 for the deployment of 3-D Secure version 26.3.

This version introduces new features, including:
• Premium Configuration Manager to allow customers to customise their screens in line with their branding.
• Auto close case management to enhance closure rates using customer criteria
• Analytics reports delivered via PowerBI
• Addition of card status to support Mastercard SLAs


No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 1, 13:55 UTC
Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage