All Systems Operational
US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the EMEA region for our 3-D Secure Services between 01:00 GMT and 07:00 GMT on July 21, 2024.

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 17, 2024 - 15:23 UTC
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:00 UTC
Scheduled - Outseer will be performing unplanned maintenance in our US Region between 03:00 GMT and 04:00 GMT on July 11, 2024.

During this time, our teams will be moving our services from our secondary data center to our primary data center to ensure the continued reliability and performance of our systems. We expect up to 45 minutes of service impact while moving back to the primary site. All calls to the 3DS services will receive a status “U” during this period.

Our operations team will closely monitor service performance during this period.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 10, 19:57 UTC
Resolved - Outseer can confirm that the incident which started on July 09 at 23:30 GMT is now resolved on July 11 at 03:30 GMT.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 11, 03:37 UTC
Update - Outseer continues to monitor our US Region, and we have released a Maintenance Notification update for July 11, starting at 03:00 GMT. Please scroll down to view the full Maintenance Notification.
Jul 10, 20:37 UTC
Update - The issue with the drop in AREQ requests for Mastercard has been resolved.

We are still monitoring the original fix applied ~1:00 AM GMT.

Jul 10, 08:59 UTC
Update - Please be advised that we are observing a drop in AREQ requests for Mastercard only. Visa traffic is not impacted.
Jul 10, 07:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 01:26 UTC
Update - We are continuing to work on a fix for this issue. We will provide a further update within 30 minutes
Jul 10, 00:45 UTC
Update - Outseer has identified the issue affecting our 3DS services in our US Region. We are working with our 3rd party partners to restore services as soon as possible.
We will provide a further update within 30 minutes

Jul 10, 00:01 UTC
Update - Outseer has identified the issue affecting our 3DS services in our US Region. We are working with our 3rd party partners to restore services as soon as possible.
We will provide a further update within 30 minutes

Jul 9, 23:34 UTC
Update - Outseer has identified the issue affecting our 3DS services in our US Region. We are working with our 3rd party partners to restore services as soon as possible.
We will provide a further update within 30 minutes

Jul 9, 23:00 UTC
Update - Outseer has identified the issue affecting our 3DS services in our US Region. We are working with our 3rd party partners to restore services as soon as possible.
We will provide a further update within 30 minutes

Jul 9, 22:30 UTC
Update - Outseer has identified the issue affecting our 3DS services in our US Region. We are working with our 3rd party partners to restore services as soon as possible.
We will provide a further update within 30 minutes

Jul 9, 21:59 UTC
Identified - Outseer has identified the issue affecting our 3DS services in our US Region. We are working with our 3rd party partners to restore services as soon as possible.
We will provide a further update within 30 minutes

Jul 9, 21:28 UTC
Update - We are continuing to investigate this issue.
Jul 9, 20:54 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 9, 20:41 UTC
Resolved - Outseer can confirm that the incident which started at 23:42 GMT is now resolved as of 00:47 GMT.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 11, 01:00 UTC
Monitoring - Our team has implemented a solution to the issue identified. We continue to monitor the service to verify normal operation and we will provide a further update within 30 minutes.
Jul 11, 00:51 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 11, 00:33 UTC
Jul 10, 2024
Jul 9, 2024
Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on July 7, 2024 for the deployment of 3-D Secure version 24.3.

• The OAuth 2.0 authentication protocol (with a specific implementation matching RF 7523) is now supported in RGI 3.3.
• New Version 3 of the Transactions Extra Data Raw Data Report
• New Version 5 of the New Transactions Raw Data Report
• New facts in Policy Management:
Visa 3RI Prior Authentication Data Exists
Visa 3RI Prior Authentication Outcome
Visa 3RI Total Amount Exceeded
• Case Management: New fields visible for 3RI Transactions in Transaction Details:
ThreeRI Indicator
Prior Auth acs TransId
Prior Start Date
• Updates to Mastercard Status U Reason Codes
• Updates to Analytics Reports


No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 5, 06:33 UTC
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024
Completed - The scheduled maintenance has been completed.
Jun 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on June 30, 2024 for the deployment of 3-D Secure version 24.3.

• The OAuth 2.0 authentication protocol (with a specific implementation matching RF 7523) is now supported in RGI 3.3.
• New Version 3 of the Transactions Extra Data Raw Data Report
• New Version 5 of the New Transactions Raw Data Report
• New facts in Policy Management:
Visa 3RI Prior Authentication Data Exists
Visa 3RI Prior Authentication Outcome
Visa 3RI Total Amount Exceeded
• Case Management: New fields visible for 3RI Transactions in Transaction Details:
ThreeRI Indicator
Prior Auth acs TransId
Prior Start Date
• Updates to Mastercard Status U Reason Codes
• Updates to Analytics Reports


No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 29, 06:58 UTC
Jun 29, 2024

No incidents reported.