All Systems Operational
US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Americas Maintenance May 19, 2024 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on May 19, 2024

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 120 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on May 12, 2024 - 03:34 UTC
EMEA Maintenance May 26, 2024 01:00-07:00 UTC
Update - The maintenance has been postponed as per the following:

Outseer will be performing scheduled maintenance in our EMEA datacentres between 01:00 GMT and 07:00 GMT on May 26, 2024.

During this time, our teams will be performing a scheduled database maintenance. We expect a maximum of 180 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

May 12, 2024 - 03:25 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 01:00 GMT and 07:00 GMT on May 19, 2024.

During this time, our teams will be performing a scheduled database maintenance. We expect a maximum of 180 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 01, 2024 - 11:03 UTC
EMEA Replacement of BO API Certificates May 26, 2024 03:00-09:00 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000OGd7/11RXeWtt6y2cYZYobf2nDmfF29XmSQVieMQupMXVvlE. Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 15, 2024 - 11:18 UTC
Scheduled - The data transmitted over Outseer’s Back Office SOAP API (also known as “BO API”) is secured by industry-standard signing and encryption certificates. The leaf certificates used by the Outseer EMEA environment will expire on July 6, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our keystores and share the chains on May 16, 2024. We will enable these certificates within our production environment on May 26, 2024.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus. These actions must be completed by May 26.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 18, 2024 - 11:30 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000OGej/lXoO7rovMj2HtiDQa54g75x3YlK0YJGsL4BYZcH4SNM. Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 15, 2024 - 11:17 UTC
Scheduled - The data transmitted over Outseer’s Back Office SOAP API (also known as “BO API”) is secured by industry-standard signing and encryption certificates. The leaf certificates used by the Outseer Americas environment will expire on July 6, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our keystores and share the chains on May 16, 2024. We will enable these certificates within our production environment on May 26, 2024.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus. These actions must be completed by May 26.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 18, 2024 - 11:30 UTC
EMEA Replacement of RGI Certificates Jun 16, 2024 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on July 10, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content%2FProductAdvisory%2FCertificatesRGI_EMEA.htm&_LANG=enus. These actions must be completed by June 16.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Apr 18, 2024 - 11:30 UTC
Americas Replacement of RGI Certificates Jun 16, 2024 03:00-09:00 UTC
The data transmitted over Outseer’s RSA Generic Interface (also known as “RGI”) is secured by industry-standard TLS, signing, and encryption certificates. The leaf certificates used by the Outseer Americas environment will expire on July 10, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus. These actions must be completed by June 16.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Apr 18, 2024 - 11:30 UTC
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 03:35 UTC
Update - This maintenance has been postponed as per the following:

Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on May 12, 2024

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 120 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

There has been no downtime in the datacentre today.

May 12, 03:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on May 12, 2024

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 120 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 30, 11:02 UTC
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Completed - The scheduled maintenance has been completed.
May 6, 15:00 UTC
Update - Please be advised that the new UAT BackOffice API certificates are now active.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 6, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:00 UTC
Scheduled - The data transmitted over Outseer’s BackOffice API is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on May 12, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.

Actions are required by your business and are detailed in the following links:

EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus

The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXhN/LGIPzERVF35OM437AAEL5AVzs0dUcFzqPmukYlPD0uA

Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus

The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXfl/wa6T3sWMZbuDC4twqe8mV.otQ9rBKomFl8GiEINNX5c

These actions must be completed by May 6.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 18, 11:30 UTC
Completed - The scheduled maintenance has been completed.
May 6, 15:00 UTC
Update - Please be advised that the new UAT RGI certificates are now active.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 6, 09:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:00 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on June 11, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.

Actions are required by your business and are detailed in the following links:

EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA.htm&_LANG=enus.

The EMEA certificates can be downloaded here: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXe9/dcH2E_5UyBZeLDmIQSnTc.R.3e2IcXxehOZqseIk0Xc

Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus.

The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXcX/_TQX6drfF30k55NdZ6uUAWOCO_wLyXrUVl4A2QAmDMo

These actions must be completed by May 6.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 18, 11:30 UTC
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.