Outseer 3-D Secure Status

All Systems Operational

US Operational

2.0 Transactions Operational

Analytics Operational

Back Office API Operational

Back Office Applications Operational

File Processing Operational

RDR's Operational

Risk Engine Operational

Challenge Flows Operational

Policy Engine Operational

EU Operational

2.0 Transactions Operational

Analytics Operational

Back Office API Operational

Back Office Applications Operational

File Processing Operational

RDR's Operational

Risk Engine Operational

Challenge Flows Operational

Policy Engine Operational

UAT Operational

2.0 Transactions Operational

Analytics Operational

Back Office API Operational

Back Office Applications Operational

File Processing Operational

RDR's Operational

Risk Engine Operational

Challenge Flows Operational

Policy Engine Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Disaster Recovery Switch Over Test – EMEA – Scheduled

Completed - Please be advised that Outseer has completed the Disaster Recovery switch over test for the EMEA 3-D Secure service as of 04:00 GMT on July 21, 2024.

Services were unavailable between 01:02 - 01:21 and 02:51 - 03:28 GMT. 3DS 2.0 Authentication Status "U" was returned for all AREQ requests during these timeframes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 21, 04:07 UTC

Update - Please be advised that Outseer is now switching back to the EMEA 3-D Secure production site. An additional notification will be sent upon completion of this switch.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 21, 02:50 UTC

Update - Please be advised that the Disaster Recovery site for the EMEA 3-D Secure service is now active.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 21, 02:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 UTC

Scheduled - Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the EMEA region for our 3-D Secure Services between 01:00 GMT and 07:00 GMT on July 21, 2024.

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 17, 15:23 UTC

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.