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Maintenance
Scheduled Maintenance
Americas Replacement of RGI Certificates May 25, 2025 03:00-09:00 UTC
Update -
Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001Grvp/EV.LEd3sX0PKIMzOuDw.lRLQCYhYDmAgNTapWLl5qYs.
Customers are strongly urged to follow the instructions found here
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Production---EMEA-and-Americas&topicId=Content/ProductAdvisory/2025Certificates/CertificatesRGIProduction.htm&_LANG=enus
as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 28, 2025 - 09:49 UTC
Customers are strongly urged to follow the instructions found here
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Production---EMEA-and-Americas&topicId=Content/ProductAdvisory/2025Certificates/CertificatesRGIProduction.htm&_LANG=enus
as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 28, 2025 - 09:49 UTC
Scheduled -
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 2025 - 07:45 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 2025 - 07:45 UTC
EMEA Replacement of RGI Certificates May 25, 2025 03:00-09:00 UTC
Update -
Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001GruD/dmtuk62A1Ad7p_QlWiGerxjyVR1Nfhh66u6hO4ENn2E.
Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Production---EMEA-and-Americas&topicId=Content/ProductAdvisory/2025Certificates/CertificatesRGIProduction.htm&_LANG=enus
as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 28, 2025 - 09:49 UTC
Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Production---EMEA-and-Americas&topicId=Content/ProductAdvisory/2025Certificates/CertificatesRGIProduction.htm&_LANG=enus
as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 28, 2025 - 09:49 UTC
Scheduled -
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 2025 - 07:45 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 2025 - 07:45 UTC