Update - While the original issue has been resolved by Mastercard, we are still experiencing issues with challenges for Mastercard transactions, for up to 2% of the challenges. We have observed that the Mastercard Directory Server is returning connectivity errors when we report the results of the challenges, which is causing those challenges to fail. We are working with Mastercard to resolve these issues.
Jul 16, 2026 - 16:01 UTC
Jul 16, 2026 - 16:01 UTC
Update - While the original issue has been resolved by Mastercard, we are still experiencing issues with challenges for Mastercard transactions, for up to 5% of the challenges. We have observed that the Mastercard Directory Server is returning connectivity errors when we report the results of the challenges, which is causing those challenges to fail. We are working with Mastercard to resolve these issues.
Jul 16, 2026 - 07:49 UTC
Jul 16, 2026 - 07:49 UTC
Update - We do see signs of recovery at below mentioned timings. Our team remains focused on monitoring transaction performance and will follow up with Mastercard for updates on the root cause, resolution progress, and any additional corrective actions.
EU: 09:07 UTC
US: 08:52 UTC
Jul 15, 2026 - 10:52 UTC
EU: 09:07 UTC
US: 08:52 UTC
Jul 15, 2026 - 10:52 UTC
Monitoring - Mastercard has implemented a solution to the issue identified. We continue to monitor the service to verify normal operation and we will provide a further update within 30 minutes.
Jul 15, 2026 - 09:11 UTC
Jul 15, 2026 - 09:11 UTC
Investigating - Our team is continuing to investigate the issue with Mastercard. We will provide a further update within 30 minutes.
Jul 15, 2026 - 08:53 UTC
Jul 15, 2026 - 08:53 UTC
Identified - We have confirmation from Mastercard that they have identified the issue and are working on a fix. We are working with Mastercard and will provide a further update within 30 minutes.
Jul 15, 2026 - 07:59 UTC
Jul 15, 2026 - 07:59 UTC
Investigating - Please be advised that MasterCard traffic is not reaching our data centre as of 07:01 GMT. Our teams are investigating the incident and we will provide a further update within 30 minutes.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 15, 2026 - 07:23 UTC
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 15, 2026 - 07:23 UTC
US
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
EU
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
UAT
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US Maintenance Jul 26, 2026 04:00-10:00 UTC
Outseer will be performing scheduled maintenance in our US datacentres between 04:00 GMT and 10:00 GMT on 26-07-2026
During this window, our engineers will carry out planned network upgrades and firmware updates. While these improvements are being applied, services will be unavailable for up to 240 minutes. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 08, 2026 - 14:04 UTC
During this window, our engineers will carry out planned network upgrades and firmware updates. While these improvements are being applied, services will be unavailable for up to 240 minutes. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jul 08, 2026 - 14:04 UTC
Disaster Recovery Switch Over Test – EMEA – Scheduled Aug 9, 2026 01:00-07:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 09, 2026 - 17:22 UTC
Jul 09, 2026 - 17:22 UTC
Scheduled -
Please be advised that Outseer has rescheduled its annual Disaster Recovery (DR) switchover test for the EMEA region's 3-D Secure Services. The test, originally planned for 12th July 2026 between 01:00 GMT and 07:00 GMT, has been postponed and will now take place on 09th August 2026 01:00 GMT and 07:00 GMT
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk
Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 08, 2026 - 14:28 UTC
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk
Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 08, 2026 - 14:28 UTC