All Systems Operational
US
?
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
EU
?
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
UAT
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMEA & Americas Maintenance
Sep 15, 2024 02:00-07:00 UTC
Outseer will be performing scheduled maintenance in our EMEA & Americas datacentres between 02:00 GMT and 07:00 GMT on September 15, 2024.
The breakdown of the maintenance window is as follows:
Between 02:00 and 05:30 GMT, our teams will be performing scheduled network updates and standard patching for servers.
Between 05:30 and 07:00 GMT, our teams will be performing configuration changes for specific customers.
We do not anticipate any impact to our services from these maintenance updates.
Our operations team will be closely monitoring service performance before, during, and after this maintenance period.
If you have any questions regarding this maintenance, please contact our Customer Support
team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733 AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 12, 2024 - 15:54 UTC
The breakdown of the maintenance window is as follows:
Between 02:00 and 05:30 GMT, our teams will be performing scheduled network updates and standard patching for servers.
Between 05:30 and 07:00 GMT, our teams will be performing configuration changes for specific customers.
We do not anticipate any impact to our services from these maintenance updates.
Our operations team will be closely monitoring service performance before, during, and after this maintenance period.
If you have any questions regarding this maintenance, please contact our Customer Support
team at support@outseer.com or by calling us directly at one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733 AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 12, 2024 - 15:54 UTC
Americas - Version Release
Sep 29, 2024 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on September 29, 2024 for the deployment of 3-D Secure version 24.4.
• The new User Management application (accessible through the 3DS Portal) replaces the legacy Customer Service Administration application.
• If your user role allows, you can search cases by BIN in Case Management.
• For Processors Only: The FI ID is visible in the Cases List and Transaction Details in Case Management and the FI ID is included in exports to CSV.
• Multiple changes have been implemented to remain aligned with EMVCo specifications.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 29, 2024 - 07:01 UTC
• The new User Management application (accessible through the 3DS Portal) replaces the legacy Customer Service Administration application.
• If your user role allows, you can search cases by BIN in Case Management.
• For Processors Only: The FI ID is visible in the Cases List and Transaction Details in Case Management and the FI ID is included in exports to CSV.
• Multiple changes have been implemented to remain aligned with EMVCo specifications.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 29, 2024 - 07:01 UTC
EMEA - Version Release
Oct 6, 2024 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on October 6, 2024 for the deployment of 3-D Secure version 24.4.
The new User Management application (accessible through the 3DS Portal) replaces the legacy Customer Service Administration application.
• If your user role allows, you can search cases by BIN in Case Management.
• For Processors Only: The FI ID is visible in the Cases List and Transaction Details in Case Management and the FI ID is included in exports to CSV.
• Multiple changes have been implemented to remain aligned with EMVCo specifications.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 05, 2024 - 08:48 UTC
The new User Management application (accessible through the 3DS Portal) replaces the legacy Customer Service Administration application.
• If your user role allows, you can search cases by BIN in Case Management.
• For Processors Only: The FI ID is visible in the Cases List and Transaction Details in Case Management and the FI ID is included in exports to CSV.
• Multiple changes have been implemented to remain aligned with EMVCo specifications.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Sep 05, 2024 - 08:48 UTC