Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 02:00 GMT and 06:00 GMT on April 27, 2025.
Affected functionality: • The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site. • In order to switch to the Disaster Recovery site, customers need to take the following steps: • Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules. • Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/ • Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688 Posted on
Mar 26, 2025 - 08:50 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688 Posted on
Feb 27, 2025 - 07:45 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688 Posted on
Feb 27, 2025 - 07:45 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 19:00 UTC
Update -
Please be advised that the new UAT RGI certificates are now active and verified.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Apr 21, 15:54 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 21, 08:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 07:00 UTC
Update -
Please be advised that the signed certificate chains are now available.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Apr 3, 12:04 UTC
Scheduled -
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on May 13, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 3, 2025. We will enable these certificates within our UAT environment on April 21 and 22, 2025.
These actions must be completed by April 21, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Feb 27, 07:45 UTC