Resolved -
Outseer can confirm that the incident which started at 02:30 GMT is now resolved as of 06:30 GMT.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 3, 07:58 UTC
Update -
3DS 2.0 Authentication Status "U" was returned for all AREQ requests between 02:02 and 06:15 GMT.
Nov 3, 07:01 UTC
Update -
All components are in full operation except for RDRs and Analytics. We continue to monitor the service to verify regular operation and will provide a further update within 120 minutes.
Nov 3, 06:52 UTC
Update -
We are continuing to monitor for any further issues.
Nov 3, 06:45 UTC
Monitoring -
Our team has implemented a solution to the issue identified. We continue to monitor the service to verify normal operation and we will provide a further update within 30 minutes.
Nov 3, 06:27 UTC
Identified -
Our team has identified the issue and is currently working to implement a solution. We will provide a further update within 30 minutes.
Nov 3, 06:14 UTC
Investigating -
Please be advised that today's maintenance is still in progress. 3DS 2.0 will continue to return Authentication Status "U" for all AREQ requests.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Nov 3, 05:58 UTC