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Operational
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Operational
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Operational
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Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
EU
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
UAT
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Disaster Recovery Switch Over Test – Americas – Scheduled Apr 26, 2026 02:00-06:00 UTC
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 02:00 GMT and 06:00 GMT on April 26, 2026.
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/
Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 28, 2026 - 20:37 UTC
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/
Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 28, 2026 - 20:37 UTC
Americas Replacement of RGI Certificates Apr 26, 2026 03:00-09:00 UTC
Update -
Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002dxIP/sT25iCcuTVTlfsxgQwlnFmMh.O_jVNfWMmjq3Nt0.0U.
Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 02, 2026 - 08:22 UTC
Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 02, 2026 - 08:22 UTC
Scheduled -
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 15, 2026 - 14:57 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 15, 2026 - 14:57 UTC
EMEA Replacement of RGI Certificates Apr 26, 2026 03:00-09:00 UTC
Update -
Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000002dwuD/2QrBhdx2eVw_QaOChIWsdFnCOpXHmycVfKq53qst_TA.
Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 02, 2026 - 08:22 UTC
Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 02, 2026 - 08:22 UTC
Scheduled -
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 15, 2026 - 14:57 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jan 15, 2026 - 14:57 UTC