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Degraded Performance
Partial Outage
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Maintenance
Scheduled Maintenance
Replacement of UAT RGI Certificates Mar 23, 2026 13:03 - Mar 25, 2026 01:03 UTC
Update -
Please be advised that the signed certificate chains are now available.
The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000029dH7/Z1pCnwTsrXmH.Of3svIKhT7cPWyOBDgWDVwJ0FVTZDs
The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000029dFV/6w6kz0QjNkVPgeVkh3Mpj4UW7wb0Bu7IXEjxhv06NlY
Customers are strongly urged to follow the instructions found here as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 10, 2026 - 13:24 UTC
The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000029dH7/Z1pCnwTsrXmH.Of3svIKhT7cPWyOBDgWDVwJ0FVTZDs
The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH0000029dFV/6w6kz0QjNkVPgeVkh3Mpj4UW7wb0Bu7IXEjxhv06NlY
Customers are strongly urged to follow the instructions found here as soon as possible to avoid any issues on the date of the certificate replacement.
If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 10, 2026 - 13:24 UTC
Scheduled -
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on April 30, 2026. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by March 9. We will enable these certificates within our UAT environment on March 23 and 24, 2026.
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus.
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus.
These actions must be completed by March 23.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 10, 2026 - 13:11 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by March 9. We will enable these certificates within our UAT environment on March 23 and 24, 2026.
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus.
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus.
These actions must be completed by March 23.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Mar 10, 2026 - 13:11 UTC
Americas - Version Release Mar 29, 2026 04:00-10:00 UTC
Outseer will be performing scheduled maintenance in our Americas datacentres between 04:00 GMT and 10:00 GMT on March 29, 2026 for the deployment of 3-D Secure version 26.2
• Implement handling for duplicate CReq in browser transactions and enable the Immediate RReq option for issuers.
• Add Visa authentication insights message extension and support for Visa Payment Passkeys (VPP).
• Expose CRE facts in PM (POLM).
• Enhance Configuration Manager introducing a Status U switch to give control to the Issuers.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 29, 2026 - 04:00 UTC
• Implement handling for duplicate CReq in browser transactions and enable the Immediate RReq option for issuers.
• Add Visa authentication insights message extension and support for Visa Payment Passkeys (VPP).
• Expose CRE facts in PM (POLM).
• Enhance Configuration Manager introducing a Status U switch to give control to the Issuers.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 29, 2026 - 04:00 UTC
EMEA - Version Release Apr 5, 2026 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on April 5, 2026 for the deployment of 3-D Secure version 26.2.
Implement handling for duplicate CReq in browser transactions and enable the Immediate RReq option for issuers.
• Add Visa authentication insights message extension and support for Visa Payment Passkeys (VPP).
• Expose CRE facts in PM (POLM).
• Enhance Configuration Manager introducing a Status U switch to give control to the Issuers.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 05, 2026 - 03:00 UTC
Implement handling for duplicate CReq in browser transactions and enable the Immediate RReq option for issuers.
• Add Visa authentication insights message extension and support for Visa Payment Passkeys (VPP).
• Expose CRE facts in PM (POLM).
• Enhance Configuration Manager introducing a Status U switch to give control to the Issuers.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 05, 2026 - 03:00 UTC
Americas Replacement of RGI Certificates Apr 26, 2026 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC
EMEA Replacement of RGI Certificates Apr 26, 2026 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC