All Systems Operational
US
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
EU
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
UAT
Operational
2.0 Transactions
Operational
Analytics
Operational
Back Office API
Operational
Back Office Applications
Operational
File Processing
Operational
RDR's
Operational
Risk Engine
Operational
Challenge Flows
Operational
Policy Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Americas - Version Release Jun 28, 2026 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on June 28, 2026 for the deployment of 3-D Secure version 26.3.
This version introduces new features, including:
• Premium Configuration Manager to allow customers to customise their screens in line with their branding.
• Auto close case management to enhance closure rates using customer criteria
• Analytics reports delivered via PowerBI
• Addition of card status to support Mastercard SLAs
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 28, 2026 - 13:04 UTC
This version introduces new features, including:
• Premium Configuration Manager to allow customers to customise their screens in line with their branding.
• Auto close case management to enhance closure rates using customer criteria
• Analytics reports delivered via PowerBI
• Addition of card status to support Mastercard SLAs
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 28, 2026 - 13:04 UTC
EMEA - Version Release Jul 5, 2026 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on July 5, 2026 for the deployment of 3-D Secure version 26.3.
This version introduces new features, including:
• Premium Configuration Manager to allow customers to customise their screens in line with their branding.
• Auto close case management to enhance closure rates using customer criteria
• Analytics reports delivered via PowerBI
• Addition of card status to support Mastercard SLAs
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 01, 2026 - 13:55 UTC
This version introduces new features, including:
• Premium Configuration Manager to allow customers to customise their screens in line with their branding.
• Auto close case management to enhance closure rates using customer criteria
• Analytics reports delivered via PowerBI
• Addition of card status to support Mastercard SLAs
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 01, 2026 - 13:55 UTC
Disaster Recovery Switch Over Test – EMEA – Scheduled Jul 12, 2026 01:00-07:00 UTC
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the EMEA region for our 3-D Secure Services between 01:00 GMT and 07:00 GMT on 12th July 2026.
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk
Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 08, 2026 - 14:28 UTC
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk
Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jun 08, 2026 - 14:28 UTC