All Systems Operational
US ? Operational
1.0 Transactions Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
1.0 Transactions Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
1.0 Transactions Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMEA Maintenance Jul 17, 04:00-10:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 04:00 GMT and 10:00 GMT on July 17th, 2022.

During this time, our teams will be performing scheduled network updates. We expect a maximum of 240 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 29, 08:13 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.force.com/outseervision/s/3dsadv0427-backoffice-api-certs. Customers are strongly urged to follow the instructions found here https://outseer.force.com/outseervision/s/3dsadv0427-backoffice-api-certs as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 6, 10:18 UTC
Scheduled - The data transmitted over Outseer’s BackOffice API is secured by industry standard signing and encryption certificates. The leaf certificates used by the Outseer will expire on August 17th, 2022. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by July 7th, 2022. We will enable these certificates within our production environment between 04:00 and 10:00 GMT on July 24th, 2022.

Actions are required by your business and are detailed in this link https://outseer.force.com/outseervision/s/3dsadv0427-backoffice-api-certs. These actions must be completed by July 24th, 2022.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 29, 07:44 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.force.com/outseervision/s/3ds-adv-0427-replace-rgi-certs. Customers are strongly urged to follow the instructions found here https://outseer.force.com/outseervision/s/3ds-adv-0427-replace-rgi-certs as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 6, 10:19 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on August 13th, 2022. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by July 7th, 2022. We will enable these certificates within our production environment between 05:00 and 11:00 GMT on July 24th, 2022.

Actions are required by your business and are detailed in this link https://outseer.force.com/outseervision/s/3ds-adv-0427-replace-rgi-certs. These actions must be completed by July 24th, 2022.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 29, 07:44 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.force.com/outseervision/s/3ds-advisory-0427-replace-certs. Customers are strongly urged to follow the instructions found here https://outseer.force.com/outseervision/s/3ds-advisory-0427-replace-certs as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 6, 10:18 UTC
Scheduled - The data transmitted over Outseer’s BackOffice API is secured by industry standard signing and encryption certificates. The leaf certificates used by the Outseer will expire on August 17th, 2022. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by July 7th, 2022. We will enable these certificates within our production environment between 05:00 and 11:00 GMT on July 24th, 2022.

Actions are required by your business and are detailed in this link https://outseer.force.com/outseervision/s/3ds-advisory-0427-replace-certs. These actions must be completed by July 24th, 2022.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 29, 07:44 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on August 24th, 2022. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by July 14th, 2022. We will enable these certificates within our production environment between 04:00 and 10:00 GMT GMT on July 31st.

Actions are required by your business and are detailed in this link https://outseer.force.com/outseervision/s/3ds-0427-emea-replace-rgi-certs?t=1651127621231. These actions must be completed by July 31st, 2022.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Apr 29, 07:43 UTC
Past Incidents
Jul 6, 2022
Resolved - Outseer can confirm that the incident is now resolved.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 6, 12:31 UTC
Update - Our team is continuing to investigate the issue.
Jul 6, 10:56 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below in UAT EMEA Dev, UAT US Dev and UAT US Stable.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jul 6, 10:26 UTC
Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022
Resolved - This incident has been resolved.
Jun 29, 09:15 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update once we have more details.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 29, 07:27 UTC
Jun 28, 2022
UAT
Completed - The scheduled maintenance has been completed.
Jun 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 08:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT datacentres between 08:00 GMT and 16:00 GMT on June 28th, 2022.

During this time, our teams will be performing scheduled software and firmware updates. The UAT datacentres will be unavailable for up to 240 minutes. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 27, 16:04 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:38 UTC
Scheduled - Services were univariable between 05:58 and 06:17 GMT, for a total of 20 minutes.
Jun 26, 06:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 04:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 04:00 GMT and 08:00 GMT on June 26th, 2022.

During this time, our teams will be performing scheduled network updates. We expect a maximum of 120 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 9, 07:39 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.