All Systems Operational
US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Americas Replacement of RGI Certificates Jun 16, 2024 03:00-09:00 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000Pm7t/FEGGkvupAReTkDmV3RdgN.130ATP3jphnIF8KGC.sTo. Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 28, 2024 - 09:12 UTC
Scheduled - The data transmitted over Outseer’s RSA Generic Interface (also known as “RGI”) is secured by industry-standard TLS, signing, and encryption certificates. The leaf certificates used by the Outseer Americas environment will expire on July 10, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus. These actions must be completed by June 16.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 18, 2024 - 11:30 UTC
EMEA Replacement of RGI Certificates Jun 16, 2024 03:00-09:00 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000Pm6H/OMeGjsX00bPCPHitimkwTwb2GAowHYn9BkZ1Nc0B4Zc. Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content%2FProductAdvisory%2FCertificatesRGI_EMEA.htm&_LANG=enus as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

May 28, 2024 - 09:11 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on July 10, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content%2FProductAdvisory%2FCertificatesRGI_EMEA.htm&_LANG=enus. These actions must be completed by June 16.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Apr 18, 2024 - 11:30 UTC
Americas - Version Release Jun 30, 2024 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on June 30, 2024 for the deployment of 3-D Secure version 24.3.

• The OAuth 2.0 authentication protocol (with a specific implementation matching RF 7523) is now supported in RGI 3.3.
• New Version 3 of the Transactions Extra Data Raw Data Report
• New Version 5 of the New Transactions Raw Data Report
• New facts in Policy Management:
Visa 3RI Prior Authentication Data Exists
Visa 3RI Prior Authentication Outcome
Visa 3RI Total Amount Exceeded
• Case Management: New fields visible for 3RI Transactions in Transaction Details:
ThreeRI Indicator
Prior Auth acs TransId
Prior Start Date
• Updates to Mastercard Status U Reason Codes
• Updates to Analytics Reports


No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on May 29, 2024 - 06:58 UTC
EMEA - Version Release Jul 7, 2024 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on July 7, 2024 for the deployment of 3-D Secure version 24.3.

• The OAuth 2.0 authentication protocol (with a specific implementation matching RF 7523) is now supported in RGI 3.3.
• New Version 3 of the Transactions Extra Data Raw Data Report
• New Version 5 of the New Transactions Raw Data Report
• New facts in Policy Management:
Visa 3RI Prior Authentication Data Exists
Visa 3RI Prior Authentication Outcome
Visa 3RI Total Amount Exceeded
• Case Management: New fields visible for 3RI Transactions in Transaction Details:
ThreeRI Indicator
Prior Auth acs TransId
Prior Start Date
• Updates to Mastercard Status U Reason Codes
• Updates to Analytics Reports


No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Jun 05, 2024 - 06:33 UTC
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024
Resolved - This incident has been resolved.
Jun 8, 17:13 UTC
Identified - Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions.
Visa are investigating the cause and working urgently to resolve the issue.
Outseer continues to stay engaged with Visa and monitor the transaction's health and recovery.

Jun 8, 16:36 UTC
Update - We are continuing to investigate this issue.
Jun 8, 16:02 UTC
Investigating - Please be advised that an incident has been detected on Visa service, which impacts the components below. Visa is aware to the incident and investigating.

Our team will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Jun 8, 15:57 UTC
Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.