All Systems Operational
US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Americas Maintenance Feb 16, 2025 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on February 16th, 2025

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 150 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Feb 03, 2025 - 12:51 UTC
EMEA Maintenance Feb 23, 2025 02:00-08:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 02:00 GMT and 09:00 GMT on February 23, 2025.

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 150 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period


If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Feb 10, 2025 - 08:09 UTC
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 04:00 GMT and 08:00 GMT on March 02nd, 2025.

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted on Feb 03, 2025 - 10:23 UTC
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 07:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our UAT datacenters on February 05th, 2025
from 07:00 GMT to 11:00 GMT
During this time, our teams will be performing scheduled database maintenance, and the UAT environment will be unavailable.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Feb 3, 11:04 UTC
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.