All Systems Operational

US Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EMEA Maintenance Jan 18, 2026 01:00-07:00 UTC

Outseer will be performing scheduled maintenance in our EMEA datacentres between 01:00 GMT and 07:00 GMT on January 18, 2026.

During this time, our teams will be performing scheduled network updates. We expect up to 180 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during and after this period.


If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 05, 2026 - 12:50 UTC
Jan 13, 2026

No incidents reported today.

Jan 12, 2026

No incidents reported.

Jan 11, 2026
EMEA - Version Release
Completed - The scheduled maintenance has been completed.
Jan 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 04:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 04:00 GMT and 10:00 GMT on January 11, 2026 for the deployment of 3-D Secure version 26.1.

This version introduces new features, including:

• Two-Step Review Process in Configuration Manager for Language templates and BIN Management
• Behavioral Biometrics enhancements: profile reset in Case Management, adding risk score data to the Behavioral Biometric score, and OTP-only challenge screens enhanced with Behavioral Biometrics
• RGI Certificate Management enhancements: TLS 1.3 Cipher Suites are now supported

No impact is expected to our services during this scheduled maintenance.


If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 10, 09:45 UTC
US Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our US datacentres between 03:00 GMT and 09:00 GMT on January 11, 2026.

During this time, our teams will be performing scheduled network updates. We expect a maximum of 240 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during and after this period.


If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 30, 09:31 UTC
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026
Americas - Version Release
Completed - The scheduled maintenance has been completed.
Jan 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 04:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 04:00 GMT and 10:00 GMT on January 4, 2026 for the deployment of 3-D Secure version 26.1.

• Two-Step Review Process in Configuration Manager for Language templates and BIN Management
• Behavioral Biometrics enhancements: profile reset in Case Management, adding risk score data to the Behavioral Biometric score, and OTP-only challenge screens enhanced with Behavioral Biometrics
• RGI Certificate Management enhancements: TLS 1.3 Cipher Suites are now supported

No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Dec 3, 10:23 UTC
Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage