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Maintenance
Scheduled Maintenance
Americas Replacement of RGI Certificates Apr 26, 2026 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content%2FProductAdvisory%2F2026Certificates%2FCertificatesRGI_Americas2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC
EMEA Replacement of RGI Certificates Apr 26, 2026 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on May 22, 2026. As part of our normal operating process, we will be generating and issuing new certificates.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 9, 2026. We will enable these certificates within our production environment between 03:00 and 09:00 AM GMT on April 26, 2026.
Actions are required by your business and are detailed in this link:
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-UAT-Production&topicId=Content/ProductAdvisory/2026Certificates/CertificatesRGI_EMEA2026.htm&_LANG=enus
These actions must be completed by April 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Jan 15, 2026 - 14:57 UTC