All Systems Operational
US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 7, 2024

No incidents reported today.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024
Resolved - Outseer can confirm that the incident which started at 02:30 GMT is now resolved as of 06:30 GMT.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 3, 07:58 UTC
Update - 3DS 2.0 Authentication Status "U" was returned for all AREQ requests between 02:02 and 06:15 GMT.
Nov 3, 07:01 UTC
Update - All components are in full operation except for RDRs and Analytics. We continue to monitor the service to verify regular operation and will provide a further update within 120 minutes.
Nov 3, 06:52 UTC
Update - We are continuing to monitor for any further issues.
Nov 3, 06:45 UTC
Monitoring - Our team has implemented a solution to the issue identified. We continue to monitor the service to verify normal operation and we will provide a further update within 30 minutes.
Nov 3, 06:27 UTC
Identified - Our team has identified the issue and is currently working to implement a solution. We will provide a further update within 30 minutes.
Nov 3, 06:14 UTC
Investigating - Please be advised that today's maintenance is still in progress. 3DS 2.0 will continue to return Authentication Status "U" for all AREQ requests.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Nov 3, 05:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 3, 05:00 UTC
Update - The maintenance activities will take longer than expected. We will provide regular updates on progress. During this time, 3DS 2.0 will continue to return Authentication Status "U" for all AREQ requests.
Nov 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 01:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 01:00 GMT and 05:00 GMT on November 3, 3034.

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 180 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period


If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Oct 20, 09:50 UTC
Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024
Completed - The scheduled maintenance has been completed.
Oct 27, 08:00 UTC
Update - All services are currently up. Services were unavailable between 04:11 and 06:10 GMT. 3DS 2.0 Authentication Status "U" was returned for all AREQ requests.
Oct 27, 06:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 04:00 GMT and 08:00 GMT on October 27, 2024.

During this time, our teams will be performing scheduled database updates and standard patching for servers. We expect a maximum of 120 minutes of downtime during this maintenance window. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Oct 9, 08:56 UTC
Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.