Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 24, 2024 - 01:00 UTC
Update
Outseer will be performing scheduled maintenance in our EMEA datacentres between 01:00 GMT and 07:00 GMT on March 24, 2024.
The breakdown of the maintenance window is as follows:
Between 01:00 and 05:00 GMT, our teams will be performing scheduled network updates and standard patching for servers. Between 05:00 and 07:00 GMT, our teams will be performing configuration changes for specific customers.
The planned DR drill for this maintenance window will be rescheduled, and a notification of that new schedule will come in the future.
We do not anticipate any impact to our services from these maintenance updates.
Our operations team will be closely monitoring service performance before, during, and after this maintenance period.
If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Mar 21, 2024 - 11:40 UTC
Scheduled
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the EMEA region for our 3-D Secure Services between 01:00 GMT and 07:00 GMT on March 24th, 2024.
Affected functionality: • The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site. • In order to switch to the Disaster Recovery site, customers need to take the following steps: • Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules. • Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk/ • Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 22, 2024 - 07:48 UTC
This scheduled maintenance affected: EU (2.0 Transactions, Analytics, Back Office API, Back Office Applications, File Processing, RDR's, Risk Engine, Challenge Flows, Policy Engine).