Replacement of UAT BO AP Certificates

Scheduled Maintenance Report for Outseer 3-D Secure

Completed

The scheduled maintenance has been completed.

Posted May 06, 2024 - 15:00 UTC

Update

Please be advised that the new UAT BackOffice API certificates are now active.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted May 06, 2024 - 09:33 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 06, 2024 - 07:00 UTC

Scheduled

The data transmitted over Outseer’s BackOffice API is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on May 12, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.

Actions are required by your business and are detailed in the following links:

EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus

The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXhN/LGIPzERVF35OM437AAEL5AVzs0dUcFzqPmukYlPD0uA

Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus

The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXfl/wa6T3sWMZbuDC4twqe8mV.otQ9rBKomFl8GiEINNX5c

These actions must be completed by May 6.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted Apr 18, 2024 - 11:30 UTC

This scheduled maintenance affected: UAT (Back Office API).