Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 02, 2025 - 04:00 UTC
Scheduled
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 04:00 GMT and 08:00 GMT on March 02nd, 2025.
Affected functionality: • The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site. • In order to switch to the Disaster Recovery site, customers need to take the following steps: • Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules. • Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/ • Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 03, 2025 - 10:23 UTC
This scheduled maintenance affected: US (2.0 Transactions, Analytics, Back Office API, Back Office Applications, File Processing, RDR's, Risk Engine, Challenge Flows, Policy Engine).