Errors in EMV Challenge Flows

Incident Report for Outseer 3-D Secure

Resolved

This incident has been resolved.
Started at 16:10 GMT, and resolved 19:04 GMT.
Posted Apr 21, 2026 - 19:23 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 21, 2026 - 19:19 UTC

Update

We are continuing to investigate this issue.
Posted Apr 21, 2026 - 18:43 UTC

Update

We are continuing to investigate this issue.
Posted Apr 21, 2026 - 18:07 UTC

Investigating

Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted Apr 21, 2026 - 17:36 UTC
This incident affected: US (Challenge Flows).