Outseer can confirm that the incident which started at 14:14 GMT is now resolved as of 15:34 GMT.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 11, 2024 - 15:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2024 - 15:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 11, 2024 - 15:12 UTC
Identified
We are continuing to investigate this issue.
Posted Feb 11, 2024 - 14:40 UTC
Update
We are continuing to investigate this issue.
Posted Feb 11, 2024 - 14:39 UTC
Investigating
Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update within 30 minutes.
If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 11, 2024 - 14:38 UTC
This incident affected: EU (2.0 Transactions, Analytics, Back Office API, Back Office Applications, File Processing, Risk Engine, Challenge Flows, Policy Engine).