EMEA Replacement of RGI Certificates

Scheduled Maintenance Report for Outseer 3-D Secure

Completed

The scheduled maintenance has been completed.

Posted Aug 07, 2022 - 10:01 UTC

Update

Please be advised that the new EMEA RGI certificates are now active.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted Aug 07, 2022 - 05:03 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 04:00 UTC

Update

During this time, our teams will also be performing network configuration changes, after completing our replacement of the RGI certificates.

Posted Aug 03, 2022 - 15:05 UTC

Update

Please be advised that the scheduled maintenance has been moved from July 31st to August 7th, between 04:00 and 10:00 GMT.

Posted Jul 31, 2022 - 00:34 UTC

Update

Please be advised that the signed certificate chains are now available at https://outseer.force.com/outseervision/s/3ds-0427-emea-replace-rgi-certs?t=1651127621231. Customers are strongly urged to follow the instructions found here https://outseer.force.com/outseervision/s/3ds-0427-emea-replace-rgi-certs?t=1651127621231 as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted Jul 07, 2022 - 16:56 UTC

Scheduled

The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on August 24th, 2022. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by July 14th, 2022. We will enable these certificates within our production environment between 04:00 and 10:00 GMT GMT on July 31st.

Actions are required by your business and are detailed in this link https://outseer.force.com/outseervision/s/3ds-0427-emea-replace-rgi-certs?t=1651127621231. These actions must be completed by July 31st, 2022.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688

Posted Apr 29, 2022 - 07:43 UTC

This scheduled maintenance affected: EU (Challenge Flows).