Please be advised that Outseer has completed the Disaster Recovery switch over test for the Americas 3-D Secure service as of 05:45 GMT on February 18th, 2024.
3-D Secure service was unavailable between 04:00 - 04:14 and 05:30 - 05:45 GMT.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 18, 2024 - 06:01 UTC
Update
Please be advised that Outseer is now switching back to the Americas 3-D Secure production site. An additional notification will be sent upon completion of this switch.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 18, 2024 - 05:27 UTC
Update
Please be advised that the Disaster Recovery site for the Americas 3-D Secure service is now active.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Feb 18, 2024 - 04:37 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 18, 2024 - 04:00 UTC
Scheduled
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 04:00 GMT and 10:00 GMT on February 18th, 2024.
Affected functionality: • The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site. • In order to switch to the Disaster Recovery site, customers need to take the following steps: • Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules. • Access Outseer 3-D Secure BackOffice services via the URL https://www.securesuite.net/ • Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers: US: +1 844 268 8733 US International: +1 415 842 3467 Mexico Toll Free: +52 800 283 3431 NZ: +64 800 688 733 AU: +61 1800 268 873 UK: +44 800 640 4688
Posted Jan 16, 2024 - 12:28 UTC
This scheduled maintenance affected: US (2.0 Transactions, Analytics, Back Office API, Back Office Applications, File Processing, RDR's, Risk Engine, Challenge Flows, Policy Engine).