All Systems Operational

US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EMEA - Version Release Sep 28, 2025 03:00-09:00 UTC

Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on September 28, 2025 for the deployment of 3-D Secure version 25.4.

New ability for customers to send chargeback plain files with a DS_TRANS_ID without providing a PAN.
• Upgrade to Policy Management to support authentication of standing-instruction merchant-initiated transactions, including recurring, installment, and unscheduled card-on-file transactions.
• Compliance with the Mastercard Smart Authentication BIN Attack Mitigation Service, returning the correct values when a certain score is received.
No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Aug 27, 2025 - 11:09 UTC
Sep 15, 2025

No incidents reported today.

Sep 14, 2025
Americas - Version Release
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 09:00 GMT on September 14, 2025 for the deployment of 3-D Secure version 25.4.

• New ability for customers to send chargeback plain files with a DS_TRANS_ID without providing a PAN.
• Upgrade to Policy Management to support authentication of standing-instruction merchant-initiated transactions, including recurring, installment, and unscheduled card-on-file transactions.
• Compliance with the Mastercard Smart Authentication BIN Attack Mitigation Service, returning the correct values when a certain score is received.


No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Aug 13, 09:02 UTC
Planned Maintenance – EU Data Center
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 UTC
Scheduled - Outseer will be performing planned network maintenance in our EU data center on Sunday, September 14, 2025, between 02:00 GMT and 04:00 GMT.
During this window, our teams will conduct planned network maintenance to support the stability and resilience of our infrastructure.
No service impact is expected as a result of this maintenance.

Our operations team will closely monitor service performance before, during, and after the maintenance window to ensure system stability.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly at one of the following numbers:

• US: +1 844 268 8733
• US International: +1 415 842 3467
• Mexico Toll Free: +52 800 283 3431
• NZ: +64 800 688 733
• AU: +61 1800 268 873
• UK: +44 800 640 4688
Sep 11, 16:11 UTC
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
BackOffice Applications – Service Degradation
Resolved - Outseer can confirm that the incident, which started at 00:30 GMT, is now resolved as of 03:00 GMT.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 4, 03:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 03:13 UTC
Investigating - Please be advised that an incident has been detected which impacts the components below. Our teams are investigating the incident and we will provide a further update within 30 minutes.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Sep 4, 02:31 UTC
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

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