All Systems Operational

US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
EMEA Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 UTC
Scheduled - Outseer will be performing unplanned maintenance in our EMEA data center between 02:00 AM GMT and 03:00 AM GMT on July 15, 2025.

During this time, our teams will complete the transition from the Disaster Recovery (DR) environment back to the Production environment.

As part of this process, service status will be U, The entire operation is expected to take no more than one hour. Our operations team will closely monitor service performance before, during, and after this maintenance to ensure full stability.

If you have any questions regarding this maintenance, please contact our Customer Support team at
support@outseer.com or by calling us directly at one of the following numbers:

US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 14, 16:25 UTC
Traffic routed to Disaster Recovery (DR) following drill
Resolved - Outseer can confirm that the production site is active as of 02:48. Status U was returned between 02:00 and 02:47.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 15, 02:57 UTC
Identified - We have identified the root cause of the issue and implemented a solution.
As a result, we are now preparing to transition back to the Production environment.

The cutover is scheduled for 02:00 AM GMT and is expected to take approximately 45 minutes. During this time, traffic will gradually shift from the DR site back to Production. Full service status will be marked as Operational once stability is confirmed.

Current Service Status:

✅ Fully Operational:

Challenge Flows

Case Management

Policy Engine

Core traffic handling

❌ Temporarily Unavailable:

RDR Reports

Analytics Services

After the transition, RDR report generation will resume. This may take several additional hours to complete.

We will continue to share updates as we progress.
Jul 14, 16:13 UTC
Update - We are continuing to investigate this issue.
Jul 14, 13:58 UTC
Update - We are continuing to investigate this issue. Additional updates will be provided within 2 hours.
Jul 14, 10:35 UTC
Update - We are continuing to investigate this issue. Additional updates will be provided within 2 hours.
Jul 14, 07:55 UTC
Update - Traffic will remain routed to the Disaster Recovery (DR) site overnight.
Core services — including challenge flows, Case Management, and the Policy Engine — continue to operate normally within the DR environment.
However, the status of the affected components remains unchanged, and these components are currently unavailable.
We will share further updates as progress is made.
Jul 13, 19:34 UTC
Update - Traffic will remain routed to the Disaster Recovery (DR) site overnight.

Core services — including challenge flows, Case Management, and the Policy Engine — continue to operate normally within the DR environment.

However, the status of the affected components remains unchanged, and they continue to experience limited functionality and delays.
Jul 13, 19:04 UTC
Update - We are continuing to investigate this issue. Additional updates will be provided within 2 hours.
Jul 13, 17:02 UTC
Update - We are continuing to investigate this issue. Additional updates will be provided within 2 hours.
Jul 13, 14:44 UTC
Update - We are continuing to investigate this issue. Additional updates will be provided within 2 hours.
Jul 13, 12:50 UTC
Update - Additional updates will be provided within 2 hours.
Jul 13, 10:50 UTC
Update - We are continuing to investigate this issue.
Jul 13, 10:18 UTC
Investigating - We are currently experiencing service impact related to the ongoing technical work that was previously communicated and is being handled under Disaster Recovery (DR) mode.

This incident has been opened to provide a clear status on the specific components impacted by this work and to ensure continued transparency as we progress toward resolution.

Core services — including challenge flows, Case Management, and the Policy Engine — continue to operate normally in the DR environment.
However, the following components are currently affected and may experience limited functionality or delays (see impacted components list below).

We will provide regular updates as the work progresses.

If you have any questions regarding this incident please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 13, 09:25 UTC
Jul 14, 2025
Jul 13, 2025
Disaster Recovery Switch Over Test – EMEA – Scheduled
Completed - The scheduled maintenance has been completed.
Jul 13, 09:26 UTC
Update - Please note that we will remain in Disaster Recovery (DR) mode while we complete the unexpected technical work communicated earlier.

A separate incident has been opened to track the progress of this work and provide details on affected components.

At this time, traffic on the DR site is operating normally, including:

* Challenge flows
* Case Management
* Policy Engine

Impacted components are listed below:

* Analytics
* File Processing
* RDR's
Jul 13, 09:26 UTC
Update - Please be informed that we will remain in the Disaster Recovery (DR) site for an additional 120 minutes to facilitate unexpected technical work. Traffic on the DR site is operating normally.

RDRs and batch file processing may be delayed. Analytic reports are not currently available.
Jul 13, 08:25 UTC
Update - Please be informed that we will remain in the Disaster Recovery (DR) site for an additional 120 minutes to facilitate unexpected technical work. Traffic on the DR site is operating normally.
Jul 13, 06:07 UTC
Update - Please be informed that we will remain in the Disaster Recovery (DR) site for an additional 60 minutes to facilitate unexpected technical work. Traffic on the DR site is operating normally.
Jul 13, 05:14 UTC
Update - Please be informed that we will remain in the Disaster Recovery (DR) site for an additional 60 minutes to facilitate unexpected technical work. Traffic on the DR site is operating normally.
Jul 13, 04:10 UTC
Update - Please be advised that the Disaster Recovery site for the EMEA 3-D Secure service is now active.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 13, 01:43 UTC
Update - Please be advised that Outseer has started our annual Disaster Recovery switch over test for the EMEA Based 3-D Secure service. The switch over is planned to be completed by 07:00 GMT.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jul 13, 01:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 08:38 UTC
Scheduled - Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the EMEA region for our 3-D Secure Services between 01:00 GMT and 07:00 GMT on July 13, 2025.

Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 84.207.232.254 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.co.uk/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.

If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 12, 07:19 UTC
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
EMEA - Version Release
Completed - The scheduled maintenance has been completed.
Jul 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 03:00 UTC
Scheduled - Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on July 06, 2025 for the deployment of 3-D Secure version 25.3.

• New functionality to create, edit, and delete user and administrator roles in User Management
• New template placeholders in Configuration Manager for recurring and installation payments
• Accessibility enhancements such as the Secure Checkout screen title is now configurable

No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Jun 4, 07:33 UTC
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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