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Back Office Applications
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Challenge Flows
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2.0 Transactions
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Degraded Performance
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Major Outage
Maintenance
Scheduled Maintenance
Replacement of UAT BO AP Certificates
May 6, 2024 07:00-15:00 UTC
The data transmitted over Outseer’s BackOffice API is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on May 12, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.
Actions are required by your business and are detailed in the following links:
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus
The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXhN/LGIPzERVF35OM437AAEL5AVzs0dUcFzqPmukYlPD0uA
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus
The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXfl/wa6T3sWMZbuDC4twqe8mV.otQ9rBKomFl8GiEINNX5c
These actions must be completed by May 6.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.
Actions are required by your business and are detailed in the following links:
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus
The EMEA certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXhN/LGIPzERVF35OM437AAEL5AVzs0dUcFzqPmukYlPD0uA
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus
The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXfl/wa6T3sWMZbuDC4twqe8mV.otQ9rBKomFl8GiEINNX5c
These actions must be completed by May 6.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
Replacement of UAT RGI Certificates
May 6, 2024 07:00-15:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on June 11, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.
Actions are required by your business and are detailed in the following links:
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA.htm&_LANG=enus.
The EMEA certificates can be downloaded here: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXe9/dcH2E_5UyBZeLDmIQSnTc.R.3e2IcXxehOZqseIk0Xc
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus.
The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXcX/_TQX6drfF30k55NdZ6uUAWOCO_wLyXrUVl4A2QAmDMo
These actions must be completed by May 6.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
To ensure a smooth transition, Outseer will enable these certificates within our UAT environment on May 6.
Actions are required by your business and are detailed in the following links:
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA.htm&_LANG=enus.
The EMEA certificates can be downloaded here: https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXe9/dcH2E_5UyBZeLDmIQSnTc.R.3e2IcXxehOZqseIk0Xc
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus.
The Americas certificates can be downloaded here:
https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000000KXcX/_TQX6drfF30k55NdZ6uUAWOCO_wLyXrUVl4A2QAmDMo
These actions must be completed by May 6.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
Americas Replacement of BO API Certificates
May 26, 2024 03:00-09:00 UTC
The data transmitted over Outseer’s Back Office SOAP API (also known as “BO API”) is secured by industry-standard signing and encryption certificates. The leaf certificates used by the Outseer Americas environment will expire on July 6, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our keystores and share the chains on May 16, 2024. We will enable these certificates within our production environment on May 26, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus. These actions must be completed by May 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
To ensure a smooth transition, Outseer will add the new chains to our keystores and share the chains on May 16, 2024. We will enable these certificates within our production environment on May 26, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_Americas.htm&_LANG=enus. These actions must be completed by May 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
EMEA Replacement of BO API Certificates
May 26, 2024 03:00-09:00 UTC
The data transmitted over Outseer’s Back Office SOAP API (also known as “BO API”) is secured by industry-standard signing and encryption certificates. The leaf certificates used by the Outseer EMEA environment will expire on July 6, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our keystores and share the chains on May 16, 2024. We will enable these certificates within our production environment on May 26, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus. These actions must be completed by May 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
To ensure a smooth transition, Outseer will add the new chains to our keystores and share the chains on May 16, 2024. We will enable these certificates within our production environment on May 26, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification---Replacement-of-Back-Office-API-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesBOAPI_EMEA.htm&_LANG=enus. These actions must be completed by May 26.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
Americas Replacement of RGI Certificates
Jun 16, 2024 03:00-09:00 UTC
The data transmitted over Outseer’s RSA Generic Interface (also known as “RGI”) is secured by industry-standard TLS, signing, and encryption certificates. The leaf certificates used by the Outseer Americas environment will expire on July 10, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus. These actions must be completed by June 16.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas.htm&_LANG=enus. These actions must be completed by June 16.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
EMEA Replacement of RGI Certificates
Jul 16, 2024 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on July 10, 2024. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content%2FProductAdvisory%2FCertificatesRGI_EMEA.htm&_LANG=enus. These actions must be completed by June 16.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC
To ensure a smooth transition, Outseer will add the new chains to our production keystores and share the chains by May 30, 2024. We will enable these certificates within our production environment on June 16, 2024.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=3-D-Secure-Maintenance-Notification-Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content%2FProductAdvisory%2FCertificatesRGI_EMEA.htm&_LANG=enus. These actions must be completed by June 16.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Apr 18, 2024 - 11:30 UTC