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Degraded Performance
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Maintenance
Scheduled Maintenance
EMEA - Version Release Apr 6, 2025 03:00-09:00 UTC
Outseer will be performing scheduled maintenance in our EMEA datacentres between 03:00 GMT and 09:00 GMT on April 06, 2025 for the deployment of 3-D Secure version 25.2.
• Outseer is certified with EMVCo on 3-D Secure 2.3 and currently supports 2.3 Mastercard transactions.
• Outseer is compliant with the Visa Data Only Program.
• Outseer supports the new Visa Payment Token Extension for EMV 3DS.
• Deactivation of Risk Assessment via the REST API or Case Management has been extended (to a minimum of 5 minutes to a maximum of 7 days).
• Under Settings, you can now select up to 16 fields to display under the Transaction Details Summary in Case Management.
• Country was added under Merchant in Transaction Details in Case Management.
• Investigate now opens in its own tab in Case Management. It is also possible to open Investigate in a separate web browser tab.
• The transaction search history has been increased to 180 days.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 05, 2025 - 08:26 UTC
• Outseer is certified with EMVCo on 3-D Secure 2.3 and currently supports 2.3 Mastercard transactions.
• Outseer is compliant with the Visa Data Only Program.
• Outseer supports the new Visa Payment Token Extension for EMV 3DS.
• Deactivation of Risk Assessment via the REST API or Case Management has been extended (to a minimum of 5 minutes to a maximum of 7 days).
• Under Settings, you can now select up to 16 fields to display under the Transaction Details Summary in Case Management.
• Country was added under Merchant in Transaction Details in Case Management.
• Investigate now opens in its own tab in Case Management. It is also possible to open Investigate in a separate web browser tab.
• The transaction search history has been increased to 180 days.
No impact is expected to our services during this scheduled maintenance.
If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 05, 2025 - 08:26 UTC
Replacement of UAT Certificates Apr 21, 2025 07:00 - Apr 22, 2025 19:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer UAT environment will expire on May 13, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 3, 2025. We will enable these certificates within our UAT environment on April 21 and 22, 2025.
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.
These actions must be completed by April 21, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 07:45 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by April 3, 2025. We will enable these certificates within our UAT environment on April 21 and 22, 2025.
EMEA Customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.
Americas customers should refer to
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.
These actions must be completed by April 21, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 07:45 UTC
Disaster Recovery Switch Over Test – Americas – Scheduled Apr 27, 2025 02:00-03:00 UTC
Please be advised that Outseer will be conducting our annual Disaster Recovery switch over test in the Americas region for our 3-D Secure Services between 02:00 GMT and 06:00 GMT on April 27, 2025.
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 26, 2025 - 08:50 UTC
Affected functionality:
• The Disaster Recovery switch over test may involve up to 120 minutes of downtime for customers that failover successfully to our Disaster Recovery site.
• In order to switch to the Disaster Recovery site, customers need to take the following steps:
• Add the Disaster Recovery external IP address 198.161.247.13 to their Firewall rules.
• Access Outseer 3-D Secure BackOffice services via https://www.securesuite.net/
• Customers that do not meet the conditions above may fail to switch over to the Disaster Recovery site and could experience downtime of up to 240 minutes.
If you have any questions regarding this activity please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Mar 26, 2025 - 08:50 UTC
EMEA Replacement of RGI Certificates May 25, 2025 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 07:45 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 07:45 UTC
Americas Replacement of RGI Certificates May 25, 2025 03:00-09:00 UTC
The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 07:45 UTC
To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.
Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.
These actions must be completed by May 25, 2025.
No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.
If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on Feb 27, 2025 - 07:45 UTC