All Systems Operational

US ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
EU ? Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
UAT Operational
2.0 Transactions Operational
Analytics Operational
Back Office API Operational
Back Office Applications Operational
File Processing Operational
RDR's Operational
Risk Engine Operational
Challenge Flows Operational
Policy Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UAT Maintenance Jun 3, 2025 08:00-14:00 UTC

Outseer will be performing scheduled maintenance in our UAT datacenters on June 03, 2025
from 08:00 GMT to 14:00 GMT
During this time, our teams will be performing scheduled patching maintenance, and the UAT environment will be unavailable.

If you have any questions regarding this maintenance, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 28, 2025 - 13:17 UTC

Americas - Version Release Jun 29, 2025 03:00-09:00 UTC

Outseer will be performing scheduled maintenance in our Americas datacentres between 03:00 GMT and 9:00 GMT on Jun 29, 2025 for the deployment of 3-D Secure version 25.3.

• New functionality to create, edit, and delete user and administrator roles in User Management
• New template placeholders in Configuration Manager for recurring and installation payments
• Accessibility enhancements such as the Secure Checkout screen title is now configurable

No impact is expected to our services during this scheduled maintenance.

If you have any questions regarding this scheduled release please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Posted on May 28, 2025 - 14:03 UTC
Jun 1, 2025

No incidents reported today.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025
Americas Replacement of RGI Certificates
Completed - The scheduled maintenance has been completed.
May 25, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 03:01 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001Grvp/EV.LEd3sX0PKIMzOuDw.lRLQCYhYDmAgNTapWLl5qYs.

Customers are strongly urged to follow the instructions found here
https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Production---EMEA-and-Americas&topicId=Content/ProductAdvisory/2025Certificates/CertificatesRGIProduction.htm&_LANG=enus

as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 28, 09:49 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Americas-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_Americas2025.htm&_LANG=enus.

These actions must be completed by May 25, 2025.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 07:45 UTC
EMEA Replacement of RGI Certificates
Completed - The scheduled maintenance has been completed.
May 25, 09:00 UTC
Update - Please be advised that the new RGI certificates are now active and verified.

Customers who requested a dedicated work session were not updated.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
May 25, 05:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 03:00 UTC
Update - Please be advised that the signed certificate chains are now available at https://outseer.my.salesforce.com/sfc/p/#5Y000001bL2h/a/VH000001GruD/dmtuk62A1Ad7p_QlWiGerxjyVR1Nfhh66u6hO4ENn2E.

Customers are strongly urged to follow the instructions found here https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-Production---EMEA-and-Americas&topicId=Content/ProductAdvisory/2025Certificates/CertificatesRGIProduction.htm&_LANG=enus

as soon as possible to avoid any issues on the date of the certificate replacement.

If you have any questions regarding the new certificates, please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Apr 28, 09:49 UTC
Scheduled - The data transmitted over Outseer’s Generic Interface (also referred to as “RGI”) is secured by industry standard TLS, signing and encryption certificates. The leaf certificates used by the Outseer will expire on June 20, 2025. As part of our normal operating process, we will be generating and issuing a new certificate to use.

To ensure a smooth transition, Outseer will add the new chains to our key stores and share the chains by May 1, 2025. We will enable these certificates within our production environment between 03:00 and 09:00 GMT on May 25, 2025.

Actions are required by your business and are detailed in this link https://outseer.my.site.com/outseervision/s/document-item?bundleId=Outseer-3-D-Secure-Maintenance-Notification---Replacement-of-RGI-Certificates-in-EMEA-Based-Production&topicId=Content/ProductAdvisory/CertificatesRGI_EMEA2025.htm&_LANG=enus.

These actions must be completed by May 25, 2025.

No impact is expected to our services during this scheduled maintenance activity for customers who are compliant with the requirements. Our operations team will be closely monitoring service performance during this period.

If you have any questions regarding this maintenance please contact our Customer Support team at support@outseer.com or by calling us directly on one of the following numbers:
US: +1 844 268 8733
US International: +1 415 842 3467
Mexico Toll Free: +52 800 283 3431
NZ: +64 800 688 733
AU: +61 1800 268 873
UK: +44 800 640 4688
Feb 27, 07:45 UTC
May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

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